Chat (2024)

Greetings!

As part of our ongoing effort to provide the best service and security we possibly can, we have introduced a new Game Master Chat interface!

Now, when a Game Master contacts you, a special notification will appear in the upper right-hand corner of your screen, just to the left of your standard Mini-Map and above your beneficial Buff bar. The appearance of this notification, known as a “GM Chat Request,” will signal a pending message from a member of our In-Game staff. To access this message, simply click on the GM Chat Request icon and a special chat window will open which will allow you to have a secure conversation with the Game Master in question.

By default, this window will appear on the left side of your screen, just above the standard location of your primary chat window. This window may be moved around and even closed at will. If closed, the GM chat window may be re-opened at any time by clicking on the “Open GM Chat Log” button, accessed via the In-Game Knowledge Base (the big red “?” icon in navigation tray). With this, should a Game Master send another message after the GM chat window is closed the GM Chat Request icon will again appear in the upper right-hand corner of your screen.

If you are unable to view the GM Chat Request icon or GM chat window, we highly recommend that you reset your User Interface (UI) and ensure that all active AddOns are up-to-date. For more information regarding the Reset UI process, please see the following: http://eu.blizzard.com/support/article.xml?articleId=35090

With this new interface, it will be easier than ever to talk to one of our staff without the distractions of busy scrolling chat text, and with full confidence that you are indeed in a conversation with a member of our In-Game Support team.

Chat (2024)

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